24/7/365 Customer Support
With the implementation of new technology, JumpForward understands that there can be resistance to change from various members of your staff and that’s why JumpForward provides full implementation and customer support. We employ a team of nearly 25 members who are here to help with your questions, concerns, comments, or training needs. Coaches and compliance staffs have the luxury of being able to communicate with the JumpForward staff via email, phone, and instant messenger. With over 100 institutions using JumpForward nation-wide, our average response time to a support issue has been approximately 10 minutes!
“We are beginning our third year with JumpForward. It has brought the proactive aspect to monitoring phone calls, text messages, and emails that our athletic department wanted and needed. More importantly, JumpForward’s compliance toolbox has helped us streamline our entire student athlete form process. JumpForward understands the needs of a compliance staff and has created an end-to-end compliance solution that makes our job easier.”
Assistant Athletic Director for Academics and Eligibility
University of Kentucky
“JumpFoward has been a great choice for out football program. The software has proven to be very easy to learn and use for our staff. JumpForward provides too many features to list but they so efficient it makes out recruiting workload much easier to manage. JumpForward’s automated technologies also makes our coaches jobs much easier by reducing paperwork and streamlining our reporting to compliance while making sure we stay within all NCAA guidelines.The JF staff is always there to support us if we ever need help and they are constantly working with us to make sure the system is customized to our unique needs and integrates with the newest technologies.”
Director of Player Personnel
University of Nevada – Reno
“JumpForward is a very powerful tool that is easy to use and has greatly improved our Compliance efforts.”
Assistant Athletic Director for Compliance
“As soon as we were on board, JumpForward went out of their way to make sure the transition to a better monitoring and management system went smoothly. We were fully operational in no time. We can now rest assured that our sports have the recruiting management they need and our compliance office can track their activity with a few mouse clicks a day.”
Associate Athletic Director for Compliance
“JumpForward has been a tremendous help in keeping our staff organized and in compliance. The software has an enormous number of features and the customer service staff is second to none. With our busy schedule , having a program that fits seamlessly into our daily schedule is great. The software works for you automatically and not having to jump in and out of a program on your phone is an awesome time saving feature.”
Assistant Basketball Coach
University of Kentucky
"The JumpForward recruiting program has streamlined the recruiting efforts of our coaching staff. Uploading files for prospective student-athletes allows us to have all of our recruiting information stored in one place, accessible from any computer, iPhone, Blackberry or Android-based cell phone. Coaches are able to add contacts and evaluations on-site, and the proactive calling feature is instrumental in preventing phone call violations. The expert team members at JumpForward are great to work with and are constantly improving their product to offer the best compliance solution on the market."
Assistant AD for Compliance & Marketing
Palm Beach Atlantic University
“We have been using JumpForward for 2 years now and it has been extremely helpful with the organization of our recruiting process. We are a smaller university with a limited coaching staff. The effectiveness of the call tracking software has saved us immeasurable amounts of time and the efficiency of the customer service staff has been outstanding. As far as compliance, JumpForward has been the perfect proactive approach as we make the transition from NAIA to Division II.”
Head Football Coach
Black Hills State University
“JumpForward Rocks. (Their) responsiveness is exceptional and it is truly the winning edge.”
College of the Holy Cross
JumpForward’s Recruiting Solution is efficient, manageable, and dynamic so coaches can succeed in securing the nation’s top recruits.
JumpForward’s proactive Compliance Solution is designed and audited by experts with over 100 years of combined NCAA Compliance experience.
JumpForward’s Premium Solutions offer enhanced features for the entire athletic department.